Booking Terms and Conditions
In these booking conditions “Tewitfield Marina”, “Marina Holiday Cottages”, “we”, “us”, “our”, and “the company” means Tewitfield Marina Ltd. The contract entered into is between the company and the holidaymaker hereinafter referred to as “you”, “the hirer", “the visitor” or “the guest”. The contract is effective once confirmation of the booking has been by Tewitfield Marina Ltd.
2. Your Booking
You can book online at www.tewitfieldmarina.co.uk and secure a holiday property by payment via a credit/debit card. If you do not have internet access please telephone to confirm that a property is available on the dates you require. We will provisionally hold a property, subject to availability, to give you time to complete the Booking Form and send your payment. If, however, your holiday is to take place within 70 days of booking, we will require full payment by credit/debit card at the time of booking over the telephone.
Please note your holiday is not confirmed until you have received confirmation from Tewitfield Marina by email, text or letter and we reserve the right to refuse any booking before we have issued the confirmation.
Payment is accepted by means of cheque, credit or debit card All prices include Value Added Tax at the current prevailing rate.
A deposit of 30% of the total booking cost is required to process your booking. Please note that this deposit is non refundable.
The balance of the full cost of the holiday shall be payable 28 days before the commencement of the holiday. Where the deposit has been paid by credit/debit card the balance may be automatically collected using the supplied payment details unless you contact us to agree alternative payment arrangements. Cheques should be made payable to Tewitfield Marina Ltd and sent to Tewitfield Marina Ltd, 2 Lapwing House, Chapel Lane, Carnforth, LA6 1GP.
Failure to make a final payment of the balance of rental, and any other agreed costs or fees within the specified time would be treated as a cancelled booking. No reminder will be sent as to the balance of payment due and in the event of not receiving the required balance the holiday will be deemed to be cancelled and all payments made forfeit and the property made available for re-letting. If a holidaymaker books the holiday less than 70 days before its commencement the full charge of the holiday shall be payable.
On receipt of your booking the holidaymaker will be sent a confirmation of the booking and the holidaymaker is then responsible for the balance of the full cost of the holiday. Advertised prices are subject to change without notice, however, your price is guaranteed as at the time of booking.
4. Credit Card Payments
A surcharge of 1.5% will apply to all payments by credit card. There is no charge for payments made by debit card or cheque.
5. Cancellation Policy
We recommend that you take out holiday insurance in case you need to cancel. You must call us immediately if you want to cancel a booking and follow this up in writing. If the booking has been made through a third party agent the cancellation must be made direct through the agent. If you cancel a cancellation charge will be levied by Tewitfield Marina as shown below. This means that if you have paid the total balance of your holiday you may be entitled to a partial refund.
Cancellation charge table
Number of days before the start of your holiday when notice of cancellation is received by us Cancellation charge
More than 70 days Full deposit
29 – 70 days 50% of total holiday cost or deposit whichever the greater
15 – 28 days 75% of the total holiday cost
14 days or less Total cost
6. One Night Breaks
Some properties may be available for one or two night breaks at short notice. Please go online at www.tewitfieldmarina.co.uk to check availability and pricing. Alternatively please telephone us on 01524 782092 / 07760 786 270.
7. Arrival and Departure
Holiday properties are available from 3.00pm on the day of arrival and must be vacated by 10.00am on the day of departure, unless otherwise agreed at the discretion of the Site ManagerWe operate a ‘contactless’ checking in procedure in that a key code is issued to you shortly before arrival in respect of your designated property. The key safe is located next to the front door and directions on its use will be sent to you together with the key code. The key should be returned to the key safe on your departure.
The accommodation is let within the meaning of paragraph nine of the First Schedule to the Housing Act 1988 and there is no right of occupancy beyond the stated and agreed period.
8. Booking alterations by the company
If, for reasons beyond our control, we need to cancel or alter the booking arrangements we will make every effort to offer an alternative property if appropriate/available. If you do not wish to accept the alternative property offered, the company will return to you any monies paid whereupon the company’s liability will cease.
9. Noise or disruption
Tewitfield Marina endeavours to ensure that all our guests enjoy their stay. Consequently, we will not tolerate any disruptive noise, behaviour or abuse to our employees and/or other guests. We reserve the right to request guests and members of their party to vacate the premises/site should any behaviour of this nature occur. No refund or compensation will be made should we deem it necessary to request guests and members of their party to vacate the premises/site.
Tewitfield Maria operates a ‘No Smoking’ policy throughout all its properties. The company reserves the right to charge a soiling charge of £150 to guests found to be smoking or there is evidence of smoking within the properties. If necessary we reserve the right to request guests and members of their party vacate the premises. No refund or compensation will be given should the company deem this action necessary.
11. Damage or Losses
You are responsible for leaving the accommodation in good order and in a clean condition. You further undertake to pay for any damage or losses incurred during occupation or any extra cleaning costs incurred. Please report any breakages or damage to the company which occur during your stay. The company reserves the right to repossess the property if excessive damage has been caused by the hirer or a member of the party.
12. Numbers in Party/Suitability/Eligibility
The number of persons occupying a property must not exceed the maximum number stated in the property description unless by prior arrangement. If it does we may refuse to allow you to take possession of the property or require you leave before the end of the holiday. If this happens you will not be entitled to a refund or compensation. The company reserves the right to refuse any booking which, in its opinion, is unsuitable for the property concerned.
13. Guests with Impaired Mobility
In properties identified as Pet Friendly one dog is permitted which must not be left unattended in the property or on site at any time. The dog is not allowed in any of the bedrooms or on the furniture. Your dogs must be under strict control and on a lead at all times whilst on site. Any fouling on site must be cleared up immediately. Failure to do so may result in you being asked to vacate the premises without a refund or compensation for loss.
You are responsible for any damage or excessive mess your dog may create. The company reserves the right to deduct monies for damage or extra cleaning that is required due to the guest’s pet. Please note, if you book a property that is not pet friendly but bring your pet and are asked to leave then no compensation/refund will be offered.
15. Travel Cots/High Chairs
Our properties have a cot and high chair available to hire for an additional fee. Please note that these need to be hired in advance and vary in age and style. They are for use by a small child aged under 24 months. NB: please take your own cot linen as this is not provided.
If the hirer considers that he/she has cause for complaint, the matter must be taken up immediately with the Duty Manager at Tewitfield Marina so that an investigation can be carried out and corrective action be taken, if required. If the company considers the complaint to be valid then alternative accommodation may be offered or a refund of monies paid. No liability shall arise beyond a refund of monies paid to the company. Under no circumstances will the company entertain claims for compensation lodged by the hirer upon departure or after return home when it is no longer possible to investigate the complaint effectively or take corrective action.
17. Data Protection
For the purposes of the Data Protection Act 1998, the company is the sole data controller of all personal data provided to us from customers and prospective customers. The company will collect certain personal details from you including your name and address, email and credit/debit card details. The company would like to store and use your personal details for future marketing purposes. This would cover sending brochures or details of promotions to you.
The company may make contact with you by email, post, fax or telephone for the purposes set out in this clause for a period of 6 years after the end date of the holiday rental. We may also disclose your data to CampStead Ltd who may contact you, inviting you to complete a questionnaire and review regarding your stay at our park.
If you do not wish to receive any or all of the communications set out in this clause, please let us know by telephone or letter, e-mail or fax. The company is entitled to assume that you do not object to being communicated with unless it receives notice. Except where expressly permitted by the Data Protection Act 1998, the company will only deal with the personal details you give as set out above.
While the company makes every effort to ensure that property descriptions in its brochure and online are accurate, it cannot be held responsible for discrepancies which can occur as a result of changes made after publication. The company will not accept responsibility for inaccessibility to any attractions or area amenities mentioned in the brochure or website.
The company shall not be responsible for any loss or damage which the holidaymaker may suffer arising out of events beyond its control or the control of its suppliers (including, without limitation, fire, failure of electrical, gas or other power supplies, strikes, industrial action, terrorist activity, technical problems with transport and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events. Further, no responsibility is accepted for the personal belongings, car and its contents of the hirer or any member of the party during the holiday.
For the avoidance of doubt, nothing in these terms and conditions shall operate to attempt to exclude or limit the company's liability for the death or personal injury of any person caused by the negligence of the company or its employees or to attempt to exclude or limit the company's liability in any manner which would be unlawful.
These terms & conditions shall be subject to the laws of the jurisdiction of England and Wales .